Adjusted telephone hours due to covid-19

Have you received a demand from us and would like to contact the Customer Services?
Our telephone hours are weekdays (Monday - Friday) 09:00-16:00.
You can also contact us by logging in to Mina sidor (in Swedish).

Have you sustained material damage or bodily injury and want to contact us?
Our telephone hours are weekdays (Monday - Friday) 09:00-15:00.
You can also contact us by sending an e-mail to skador@tff.se or by logging in to Mina sidor (in Swedish).

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This is how Swedish Motor Insurers (TFF) processes your personal data

Here you can read about how we process your personal data if you have attended training arranged by Swedish Motor Insurers. You can also read about how we process your personal data if you are a visitor to Swedish Motor Insurers.

I have attended training arranged by Swedish Motor Insurers


Who is responsible for the personal data Swedish Motor Insurers processes about me?
We are responsible for ensuring that our processing of personal data in damage prevention work (fire protection training and machine type certification) is correct.

Why is Swedish Motor Insurers processing personal data about me?
We process your personal data in order to administer training organised by Swedish Motor Insurers and that you or your employer have expressed interest in or that you have participated in. Personal data is also used for invoicing, bookkeeping and statistics, as well as for troubleshooting and managing our IT systems.

Does Swedish Motor Insurers have the right to process personal data about me?
Our processing of your personal data is necessary to enable us to fulfil our part of the contract that you enter into with us when you register for a training course. The processing is also necessary for our legitimate interest in administering and implementing training.

Which personal data is processed?
We process data including name, employer, address, telephone number and email address.

Is sensitive data processed?
We do not need sensitive data about you. Examples of sensitive data include judgments in criminal cases, ethnic origin, political opinion, trade union membership, health, sexual life and religious belief.

Who can see personal data about me?
Those who process courses and machine approvals, as well as the teachers and consultants hired for these activities can see your personal data. In some cases, staff in IT and accounting can also see data, for example in the course of system development or invoicing. Information about individual course participants’ eligibility may be provided on request to employers or other contractors in the machine industry.

How long are personal data retained?
We retain personal data provided within the area of damage prevention as long as we believe they may be needed for historical traceability in the operations, for example in order to identify previous course participants. Personal data is never retained for more than seven years.

What are my rights concerning Swedish Motor Insurers’ processing of my personal data and how do I safeguard my rights?
You have the right to be informed of the personal data we process about you. If you consider that any personal data we process is inaccurate, you have the right to request rectification, erasure or restriction of your data. Contact us: Swedish Motor Insurers, PO Box 24035, SE 104 50 Stockholm.

If you have comments on how we process your personal data you can contact our data protection officer: dso@tff.se or 08-522 782 00. You can also contact the Swedish Data Protection Authority.

The information above also applies to Swedish Motor Insurers’ wholly owned subsidiary Svensk Försäkring Administration AB, in connection with the administration of training activities.

I am a visitor to Swedish Motor Insurers

This is how we processes your personal data.