Adjusted telephone hours due to covid-19

Have you received a demand from us and would like to contact the Customer Services?
Our telephone hours are weekdays (Monday - Friday) 09:00-16:00.
You can also contact us by logging in to Mina sidor (in Swedish).

Have you sustained material damage or bodily injury and want to contact us?
Our telephone hours are weekdays (Monday - Friday) 09:00-15:00.
You can also contact us by sending an e-mail to skador@tff.se or by logging in to Mina sidor (in Swedish).

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This is how Swedish Motor Insurers (TFF) processes your personal data

Here you can read about how we process your personal data if you are a visitor to Swedish Motor Insurers or have been invited by us to use digital services.

If you visit Swedish Motor Insurers you may be asked for security reasons to enter your first and last name in our visitors’ computer (Pronestor Visitor). We save your name for 14 days. 

If you visit us you may be recorded by our security cameras for security reasons. The video footage does not include sound recording.

We save the video footage for 30 days. The video footage will only be saved for a longer period if it is needed in the event of an incident. In that case the video footage will be saved until no longer needed. 

Swedish Motor Insurers does not need to apply for permission from the Swedish Data Protection Authority for this camera surveillance because it is based on a balance of interests.

Swedish Motor Insurers is the personal data controller for these data and processes them on the legal basis of balance of interests.

If you have been invited by Swedish Motor Insurers to use digital services within Office 365 you can read about how we process your personal data here (in Swedish).