Adjusted telephone hours due to covid-19

Have you received a demand from us and would like to contact the Customer Services?
Our telephone hours are weekdays (Monday - Friday) 09:00-16:00.
You can also contact us by logging in to Mina sidor (in Swedish).

Have you sustained material damage or bodily injury and want to contact us?
Our telephone hours are weekdays (Monday - Friday) 09:00-15:00.
You can also contact us by sending an e-mail to skador@tff.se or by logging in to Mina sidor (in Swedish).

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This is how Swedish Motor insurers (TFF) processes your personal data

Here you can read about how we process your personal data if you are involved in a road traffic accident, been witness to a road traffic accident or are included in Swedish Motor Insurers’ records of claims for another reason. You can also read about how we process your personal data if you are a visitor to Swedish Motor Insurers.

I have been involved in a road traffic accident


Who is responsible for the personal data Swedish Motor Insurers processes about me?
We are responsible for ensuring our correct processing of personal data in cases concerning claims.

Why is Swedish Motor Insurers processing personal data about me?
We process your personal data for claims handling, recourse processing, accounting, statistics and legal procedures, as well as troubleshooting and management of our IT systems.

Does Swedish Motor Insurers have the right to process personal data about me?
We are obliged under the Motor Traffic Damage Act (1975:1410) to settle certain types of road traffic accident claims. In order to fulfil our legal obligation, we may need to process personal data concerning those involved in road traffic accident claims. In some cases, processing is necessary for us to be able to decide on claims settlements. 

We have the right to process personal data, since the processing is necessary for compliance with a legal obligation and for establishment, exercise or defence of legal claims.

Which personal data is processed?
We process data that includes name and personal identity number, contact details and vehicle registration number.

We can obtain your personal data from parties other than yourself. These may be insurance companies, public authorities or other persons involved in the road traffic accident claim.

If you contact us by telephone we note down what is said. Letters and email are scanned and registered in your case file in our IT system.

Is sensitive data processed?
We may process sensitive data, for example concerning your health and your financial circumstances if you or your representative have submitted such data to us or if we, through your power of attorney, have collected data from a third party.

To enable us to assess the right to compensation in personal injury cases, sensitive data may be provided to medical advisors and translation companies. In some cases data may be provided to rehabilitation companies.

Who can see personal data about me?
The case officers can see your personal data. In some cases our IT staff can see the data when troubleshooting or developing the system.

We may provide data to insurance companies that are involved in a claim or to public authorities, medical advisors and translation companies. We also provide data to postal and printing companies so that you can receive our letters.

As a principal rule, we and those to whom we provide data only process your personal data within the EU/EEA. In some cases data may be provided to a country outside the EU/EES within the framework of the International Green Card system, where we have agreements that ensure protection of your personal data.

How long are personal data retained?
We do not retain personal data in cases of claims for longer than necessary, but the time may vary depending on the type of claim.

We never retain your personal data longer than is permitted.

What are my rights concerning Swedish Motor Insurers’ processing of my personal data and how do I safeguard my rights?
You have the right to be informed of the personal data we process about you.

If you consider that any personal data we process about you is inaccurate, you have the right to request rectification, erasure or restriction of your data. Contact us: Swedish Motor Insurers, PO Box 24035, SE 104 50 Stockholm.

If you wish to request a register extract, you can log in to My Pages

If you have comments on how we process your personal data you can contact our data protection officer: dso@tff.se or +46 8 522 782 00. You can also contact the Swedish Data Protection Authority.


I was witness to a road traffic accident or am included in Swedish Motor Insurers’ records of claims for another reason


Who is responsible for the personal data Swedish Motor Insurers processes about me?
We are responsible for ensuring correct processing of personal data in our cases.

Why is Swedish Motor Insurers processing personal data about me?
For example we may process your personal data to administer claims handling, claims adjustment or to manage and prevent insurance fraud.

Does Swedish Motor Insurers have the right to process personal data about me?
We are obliged under the Motor Traffic Damage Act to settle certain types of road traffic accident claims. In order to fulfil our legal obligation, we may need to process personal data concerning those who have witnessed or otherwise been involved in road traffic accident claims. In some cases, processing is necessary for us to be able to decide on claims settlements.

We have the right to process personal data, since the processing is necessary for compliance with a legal obligation and for establishment, exercise or defence of legal claims.

Which personal data is processed?
We can process data that includes name, contact details and vehicle registration number. We can also process camera, video and phone recordings.

We can obtain your personal data from parties other than yourself. These may be insurance companies, public authorities or other persons involved in a road traffic accident claim.

If you contact us by telephone we note down what is said. Letters and email are scanned and registered in the relevant case file in our IT system.

Is sensitive data processed?
We do not need sensitive data about you. Examples of sensitive data include judgments in criminal cases, ethnic origin, political opinion, trade union membership, health, sexual life and religious belief. Therefore please do not submit such data to us.

Who can see personal data about me?
The case officers can see your personal data. In some cases our IT staff can see the data when troubleshooting or developing the system. 

We may provide data to insurance companies that are involved in a claim or to public authorities, medical advisors and translation companies. We also provide data to postal and printing companies so that you can receive our letters.

As a principal rule, we and those to whom we provide data only process your personal data within the EU/EEA. In some cases data may be provided to a country outside the EU/EES within the framework of the International Green Card system, where we have agreements that ensure protection of your personal data.

How long are personal data retained?
We do not retain personal data in cases of claims for longer than necessary, but the time may vary depending on the type of claim.

We never retain your personal data longer than is permitted.

What are my rights concerning Swedish Motor Insurers’ processing of my personal data and how do I safeguard my rights?
You have the right to be informed of the personal data we process about you.

If you consider that any personal data we process about you is inaccurate, you have the right to request rectification, erasure or restriction of your data. Contact us: Swedish Motor Insurers, PO Box 24035, SE 104 50 Stockholm.

If you wish to request a register extract, you can log in to My Pages.

If you have comments on how we process your personal data you can contact our data protection officer: dso@tff.se or +46 8 522 782 00. You can also contact the Swedish Data Protection Authority.

I am a visitor to Swedish Motor Insurers

This is how we processes your personal data.