Adjusted telephone hours due to Covid-19

Have you received a demand from us and would like to contact the Customer Services?
Our telephone hours are weekdays (Monday - Friday) 09:00-16:00.
You can also contact us by logging in to Mina sidor (in Swedish).

Have you sustained material damage or bodily injury and want to contact us?
Our telephone hours are weekdays (Monday - Friday) 09:00-15:00, closed for lunch 11:30-12:30.
You can also contact us by sending an e-mail to or by logging in to Mina sidor (in Swedish).


This is how Swedish Motor Insurers (TFF) processes your personal data

We are responsible for ensuring our correct processing of personal data in cases concerning debt. The processing is necessary to enable us to perform tasks of public interest. The data is processed for purposes of debt recovery and is used for invoicing, accounting, statistics and legal procedures, as well as troubleshooting and management of our IT systems.

What data do we register and why?

The data that we process about you consist of name and personal identity number, contact details, vehicle registration number, debt situation and payments.

We receive the data from the Swedish Transport Agency, the Swedish Enforcement Authority, debt-collection and credit information companies and from the person who is in debt to us.

We need to process the data in order to be able to receive payment and provide information to you about your debts. We use your personal identity number to identify you.

If you contact us by telephone we note down what is said. Letters or email are scanned and added to your case file in our IT system.

Sensitive data are not necessary for our processing of your case. Examples of sensitive data are judgments in criminal cases, ethnic origin, political opinion, trade union membership, health, sexual life and religious belief. Therefore please do not submit such data to us.

Who can see your personal data?

The case officers can see your personal data. In some cases our IT staff can see the data when troubleshooting or developing the system.

We provide data to public authorities, debt collection and credit information companies, statistics companies, trustees in bankruptcy and insurance companies to obtain a sound basis for decision-making when we determine the measures to be taken to obtain payment. We also provide data to postal and printing companies as well as service of documents companies so that you can receive our letters.

As a principal rule, we and those to whom we provide data only process your personal data within the EU/EEA.

How long do we save your data?

We save your personal data as long as you are in debt to us and thereafter according to what is allowed under applicable law and practice.

How to safeguard your rights

You have the right to be informed of the personal data we process about you. If you consider that any personal data we process is inaccurate, under certain conditions you may have the right to request rectification, erasure or restriction of processing of your data. Please contact us: Trafikförsäkringsföreningen, Box 24035, 104 50 Stockholm.

If you wish to request a register extract, please log in to My Pages (in Swedish).

If you want to have a summary of your debts instead, call us.

If you have comments about how we process your personal data, please contact our data protection officer: or 08-522 782 00. You can also contact the Swedish Data Protection Authority.