Adjusted telephone hours due to covid-19

Have you received a demand from us and would like to contact the Customer Services?
Our telephone hours are weekdays (Monday - Friday) 09:00-16:00.
You can also contact us by logging in to Mina sidor (in Swedish).

Have you sustained material damage or bodily injury and want to contact us?
Our telephone hours are weekdays (Monday - Friday) 09:00-15:00.
You can also contact us by sending an e-mail to skador@tff.se or by logging in to Mina sidor (in Swedish).

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This is how Swedish Motor Insurers (TFF) processes your personal data

Here you can read about how we process your personal data if you have received or disputed a demand for a motor insurance charge from Swedish Motor Insurers. You can also read about how we process your personal data if you are a visitor to Swedish Motor Insurers.

I have received or disputed a demand


Who is responsible for the personal data Swedish Motor Insurers processes about me?

We are responsible for ensuring our correct processing of personal data in cases concerning debt.

Why is Swedish Motor Insurers processing personal data about me?
We process your personal data in order to be able to collect the debt you owe us and provide information to you about your debt. The data is also used to enable us to identify you. 

The data is processed for our debt collection service and is used for invoicing, accounting, statistics, legal procedures, as well as troubleshooting and management of our IT systems.

Does Swedish Motor Insurers have the right to process personal data about me?
Our invoicing and debt recovery service is a task carried out in the public interest. Consequently, when we process your personal data for invoicing and debt collection we are doing so to perform a task carried out in the public interest. 

When your insurance company transfers its claim for unpaid insurance premium or excess to us, Swedish Motor Insurers becomes your new contracting party and when we collect the debt we do so to fulfil our part of the contract. We then process your personal data to fulfil our contract with you. 

We must process and retain certain data to fulfil certain legal obligations. These include the provisions of the Bookkeeping Act and the obligation to rectify and reimburse in accordance with the decisions of the Swedish Transport Agency. 

We have a legitimate interest in processing personal data to produce statistics for targeted campaigns and customer surveys. 

We also have a legitimate interest in processing personal data to troubleshoot, test and develop our systems.

We use automated processes with elements of profiling as the basis for decisions on the collection measures we take. The result of the automated processes may mean, for example, that we apply to the Swedish Enforcement Authority for an injunction to pay or enforcement. The automated processes do not change your legal position and are therefore not covered by the prohibition of automated decisions in Article 22 of the General Data Protection Regulation.

Which personal data is processed?
We process data including name and personal identity number, contact details, vehicle registration number, debt situation and payments.

We receive your personal data from the Swedish Transport Agency, the Swedish Enforcement Authority, the Swedish Tax Agency, collection and credit information companies, insurance companies and from you yourself.

If you contact us by telephone we note down what is said. Letters and email are scanned and registered in your case file in our IT system.

Is sensitive data processed?
We do not need sensitive data about you to be able to process your case. Examples of sensitive data include judgments in criminal cases, ethnic origin, political opinion, trade union membership, health, sexual life and religious belief. Therefore please do not submit such data to us.

Who can see personal data about me?
The case officers can see your personal data. In some cases our IT staff can see the data when troubleshooting or developing the system. 

We may provide data to public authorities, debt collection and credit information companies, statistics companies, trustees in bankruptcy and insurance companies to obtain a sound basis for decision-making when we determine the measures to be taken to obtain payment. We also provide data to postal and printing companies as well as service of documents companies so that you can receive our letters.

As a principal rule, we and those to whom we provide data only process your personal data within the EU/EEA.

How long are personal data retained?
We retain your personal data as long as you have a debt to us.

We never retain your personal data longer than is permitted.

Recording of telephone calls
When you make a call to our Customer Services, the conversation will be recorded. The recordings are used to train our staff to ensure a high quality of response to our customers. If you do not wish your conversation to be recorded, you can choose not to record the call via key selection.

Swedish Motor Insurers is responsible for the personal data we process when recording calls. Through our subsidiary, Insurance Sweden Administration AB (SFAB), we use Telia for telephone services. Telia complies with current data protection legislation and is responsible for protecting personal data that is recorded.

Those who have access to the recordings are a limited number of Customer Services staff with special authorisation. In the event of a technical problem, an authorised person from Telia may also have access to the recordings.

The recorded calls are stored on a Telia server in Sweden. They are automatically deleted after 14 days. During the 14-day storage period the call recordings are searchable by date, time, length of call or by the telephone number from which the call was made. It is not possible to search for words or other content in the recorded conversation. Personal identity numbers are not saved and therefore TFF has no possibility to identify the calling person afterwards.

By law, recorded calls may be handed over to criminal investigation authorities and may then be stored for longer than 14 days.

What are my rights concerning Swedish Motor Insurers’ processing of my personal data and how do I safeguard my rights?
You have the right to be informed of the personal data we process about you.

If you consider that any personal data we process about you is inaccurate, you have the right to request rectification, erasure or restriction of your data. Contact us: Swedish Motor Insurers, PO Box 24035, SE 104 50 Stockholm.

If you prefer to have a summary of your debts you can call us.

If you wish to request a register extract, you can log in to My Pages.

If you have comments on how we process your personal data you can contact our data protection officer: dso@tff.se or +46 8 522 782 00. You can also contact the Swedish Data Protection Authority.

I am a visitor to Swedish Motor Insurers

This is how we processes your personal data.